Perris Archery Products Online Terms and Conditions
These terms and conditions govern your use of our website and online shopping. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
2)Use of website
This website may be used for your own private purposes and in accordance with these terms and conditions.
You may print and download material from this website for personal use provided that you do not modify or reproduce any content for commercial purposes without our prior written consent.
3)Website up time
All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
Where possible we always try to give advance warning of maintenance issues that may result in website down time, but we shall not be obliged to provide such notice.
4)Visitor provided material
When using this website, you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website.
5)Links to and from other websites
Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website, you do so at your own risk.
Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
By linking to this website, you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
Whilst we do take all reasonable steps to make sure that the information on this website is always up to date and accurate we do not guarantee that all material is accurate and, or up to date.
All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
7)Exclusion of liability
We do not accept liability for any loss or damage that you suffer as a result of using this website.
Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
8)Shipping of customer orders
Providing the goods are in stock your order will be processed and delivered without undue delay. For items in stock this should be the within one or two working days. Items that are special order or out of stock should be shipped no later than 14 days unless advised by us by phone, email or in the product description.
Please allow for up to 14 working days for delivery following the dispatch of your order. We determine the most efficient delivery method: small items usually 1st Class Royal Mail, Special Next Day Delivery if requested and paid for, Parcel Force 24 & Large 48 & Fedex UK. For international orders, we will select the most appropriate service if the cost of the delivery is more than calculated by the cart then we will advise you and you will have the option to continue or cancel the order.
Please note if you pay for “Next Day Delivery” this is subject to the goods being in stock. Orders received before 12pm Monday-Friday we will endeavour to ship same day. Some couriers do not deliver on Saturdays, there are no deliveries on Sundays and Bank Holidays.
9)Cancellations, returns and refunds
All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation providing we have received the goods.
You will not have any right to cancel an order for the supply of any of the following goods:
(a) the supply of goods that are made to the customer's specification or are clearly personalised i.e. Arrows, Cut Shafts, Custom Strings,
(b) the supply of goods or services where prices are dependent upon fluctuations in the financial markets, which are beyond the control of the retailer.
(b) the goods have been ordered in specially to meet your order and are labeled as such in the product description.
In addition, you will lose your right to cancel if you:
(a) use the goods, destroy packaging, unseal goods.
(b) combine goods with other goods after delivery so that they become inseparable.
10) Acceptance of an order:
No contract will subsist between you and Perris Archery for the sale of products by us to you until you receive an email confirming that the goods have been shipped and on their way to you. This will be deemed to be our acceptance of your offer and to have been effectively communicated to you. This is to be interpreted and enforced with the laws of England, in its entirety and will be subject to the jurisdiction of the English courts.
11)Additional Terms and Conditions for the - 5% Discount for Repeat Customers and free UK standard delivery.
Registered online customers can get 5% off their second and subsequent orders, certain products are excluded and detailed in the product description.
If you are already a customer and use the login facility at checkout, the checkout will recognise your original email then you will be able to benefit from this promotion immediately. Back orders, shop order and retrospective discounts are not allowed or included.
A registered customer qualifying for this promotion is one that has ordered and fully completed at least one order online. Orders placed at one of our Pro Shops, mobile shops or over the phone do not qualify.
Perris Archery reserves the right to withdraw the promotion at anytime.
"Uncompleted orders" (not qualifying for the promotion) are where the customer may have ordered items online but has returned the goods for a full refund, or in some way not completed the order or taken delivery of the goods.
For first time customers when you complete the checkout procedure you are asked for some details including your email address and a password. These details can then be used to login next time saving you time filling in your details. Please note we do not hold customer credit card details on file.
If you complete these details with your order then providing you use the same email address you will be able to login in the future and automatically receive a loyalty discount of 5% off any subsequent orders you place with us where the products qualify for this discount. This promotion excludes any delivery charges that may apply.
UK orders must total £35.00 or more after the discount has been applied to be considered for the free delivery offer. the free delivery is automatically applied. Some products are excluded and these are detailed in the product description.
If you return the goods that are not faulty, and you require a replacement - i.e to change size, colour, limb draw weight, handedness as examples you must contact us to get agreement first. You will be liable for all additional shipping cost even if the original order qualified for free shipping.
Refunds and the return of goods are subject to our standard trading terms and conditions and monies refunded will be the actual amount paid by the customer (less any delivery costs unless the goods are faulty) using one of the accepted methods of payment, not the amount of the order before any discount was applied.
13)Value Added Tax
For customers from the European Union, VAT of 20% is payable on all taxable goods.
For customers outside the European Union VAT is not payable. Currently within the rules and regulations most items shipped to the Channel Islands and IOM exclude VAT.
14)Important Warranty & shipping Information regarding overseas, International Orders:
Important: We only ship to a verified account address - Card holder Statement address or Paypal Confirmed billing address.
We will confirm delivery shipping and expected delivery time, all goods will require a signature on delivery.
The shopping cart calculates our standard delivery, if there are any additional costs these will be advised and either the difference is paid or the order is cancelled.
If your country is not listed in the shopping cart it does not mean that we cannot ship to you. But you cannot proceed using the online shop, you will need to contact us by email with details of the products required and a full address, so we can all costs. - The payment method will be at our discretion, Credit Card, Paypal or International Bank Transfer we will confirm acceptable payment methods when we confirm costs.
While the majority of products shipped abroad give a trouble-free life, sometimes warranty service is required.
For international orders and for all items Perris Archery will not cover shipping expenses for the return of goods or the sending out of replacement goods. In all instances without exception you will be responsible for shipping costs both ways.
Please also consider that it is a likely requirement of the manufacturer that faulty goods be sent back to the place of purchase. Sometimes manufacturers may handle claims directly. If you need to return goods to us, please contact us first for details as to how to return the goods. Do not ship anything back to us without instructions from us first.
If this is not acceptable then please do not purchase from us.
16)Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
17) Contact details and return address